SOUND EXCHANGE guarantees every item in the store to be free of defects*.  You have seven days to return your defective merchandise for exchange for a like item (receipt required). NO REFUNDS are given for any reason.  The customer must be able to pinpoint the defect for verification.
                             *ITEMS COVERED BY OUR GUARANTEE

CDs -  load and play fully without skips or repeats
LPs -  play fully without skips or repeats, no excessive noise.
DVDs -  load and play fully without skips, repeats, or freezes.

                       *ITEMS NOT COVERED BY OUR GUARANTEE

+ We DO NOT GUARANTEE that any item purchased will play correctly on your equipment, since we cannot guarantee the fitness of your equipment.  We do guarantee that all items will play correctly on OUR equipment.

+ We DO NOT GUARANTEE that you will like the item that you purchased.  We will consider buying back any item that you do not want at our current buy-back prices.

+ We DO NOT GUARANTEE the overall quality of a recording.  In order to be deemed defective, the item must be different from another copy of the same exact item. 

+ We DO NOT GUARANTEE records which have been warped by excessive heat.  All records are double inspected by Sound Exchange and are flat when sold.

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